RMA Shipping & Item Inspection

Directions:
All shipping and packaging instructions are located on the RMA return form. All returns must be sent back with a copy of the RMA return form or the RMA number otherwise they will be rejected.

Cost:
When returning a product GardnerBender does NOT pay for return shipping. The customer pays for shipping the unit to GardnerBender does not pay for the return shipping of the unit back to customer.

Return Exceptions:
This highly depends on the unit in question. Items like the Glo Fish (FTX-15GL) are hard to ship and may cost more than usual. Depending on the product we may request photos of the unit. If the pictures that you send give us sufficient information we may waive the need to send the broken unit back. If enough evidence is gathered, we may deem it appropriate to just send a replacement.

Smaller items like our analog or digital multi meters are a different story. They are smaller and are less expensive to ship back to us.

Return process explanation:
When you return a product to us for a warranty replacement we don’t just throw the unit in the garbage and dispose of it. Depending on the product we may inspect everything ranging from end user issues all the way back to engineering design. Quality is key.

For more information on the GardnerBender warranty and return process please follow the link HERE!

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The GardnerBender Warranty Request(RMA)!

The Warranty Request(RMA) process lets our customers return manufacturer defective products. Submitting this form allows us to begin an evaluation process of the malfunctioning product. Please be advised, we may require pictures to verify the age and condition of the product. In some rare cases video recording of the product in the midst of the malfunction may also be required.

Warranty information can be found HERE!

To start the Warranty Request(RMA) process you’ll need each of these things listed below, these are the same questions on the Warranty Request(RMA) FORM***. All of these items are required to process a return request. Each product must be purchased by an authorized Gardner Bender distributor.

(Name:) Your Name!
(Company:) If you don’t have a company put your last name!
(Address, City, State, Postal Code, Country:) Where you live!
(Phone #, Email:) Leave a way to contact you!
(Purchas Order #:) If you don’t have one use your last name!
(Part #, Quantity:) Part identification!
(Reason for Return, Purchase Date:) Another form of Part identification!

All of the things listed above are required to start the Warranty Return process.

Once you submit this form the Warranty Request(RMA) process begins and the following steps are taken:

– We evaluate the request and in some cases request more information. Please be advised, we may require pictures to verify the age and condition of the product. In some rare cases video recording of the product in the midst of the malfunction may also be required.

– After the initial evaluation process is complete, we enter the information into our database and generate a return form that has all of the required information to return the product to us.

– Once we received the product we determine if the product should be covered under warranty.

– Depending on what we find we will contact you and let you know if either the warranty was approved or not.

– If the warranty was approved we will submit a warranty order and issue a replacement.

Warranty Request(RMA) can be submitted HERE***