RMA Shipping & Item Inspection

Directions:
All shipping and packaging instructions are located on the RMA return form. All returns must be sent back with a copy of the RMA return form or the RMA number otherwise they will be rejected.

Cost:
When returning a product GardnerBender does NOT pay for return shipping. The customer pays for shipping the unit to GardnerBender does not pay for the return shipping of the unit back to customer.

Return Exceptions:
This highly depends on the unit in question. Items like the Glo Fish (FTX-15GL) are hard to ship and may cost more than usual. Depending on the product we may request photos of the unit. If the pictures that you send give us sufficient information we may waive the need to send the broken unit back. If enough evidence is gathered, we may deem it appropriate to just send a replacement.

Smaller items like our analog or digital multi meters are a different story. They are smaller and are less expensive to ship back to us.

Return process explanation:
When you return a product to us for a warranty replacement we don’t just throw the unit in the garbage and dispose of it. Depending on the product we may inspect everything ranging from end user issues all the way back to engineering design. Quality is key.

For more information on the GardnerBender warranty and return process please follow the link HERE!

GardnerBender Warranty Coverage

Featured

Gardner Bender
Conduit Benders carry a 1 year limited warranty.
Cable Fishing equipment carry a 1 year limited warranty.
Hole Making Equipment carry a 1 year limited warranty.
Hand Tools carry a 1 year limited warranty.
Test Instruments carry a 1 year limited warranty.
PVC HotBlankets carry a 90 day warranty.

The Circuit Alert and Armor Edge
These tools carry a limited lifetime warranty.

Limited
Limited means that GB warrants to the original purchasers of products from GB and Sperry Instruments authorized distributors at the time of shipment such products shall be free of defects in material and workmanship while the tool is used under normal working conditions.  Standard wear and tear, dulling over time, overloading, misuse, and acts of God are not covered under warranty. This warranty does not cover batteries, fuses, or test leads.

When a warranty claim arises, the purchaser must contact GB. If the defect comes under the terms of this limited warranty, GB will arrange , at its sole discretion, one of the following options:

-The product will be repaired at an authorized GB Service Center
-Product will be replaced

The purchaser is solely responsible for determining the suitability of GB/Sperry products for the purchaser’s use or resale, or for incorporating them into articles or using them in the purchaser’s applications. The distributor is authorized to extend the foregoing limited warranty to its original purchasers in connection with the sales of GB products, provided that such products shall not have been altered by the distributor. The distributor shall be fully responsible for any warranties the distributor makes to its purchasers which are broader or more extensive than GB limited warranty.

Lifetime Warranty
Warranty Limitation: The forgoing warranties are exclusive and are in lieu of all other express and implied warranties whatsoever, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The foregoing warranties do not cover ordinary wear and tear, abuse, misuse, overloading, alterations, products which have not been installed, operated or maintained in accordance with GB/Sperry’s written instructions. Test leads, fuses, and batteries are not covered under any implied warranty. “Lifetime” of products that are no longer offered by GB will be either repaired or replaced with an item of GB Instruments choice of similar value. Lifetime is defined as 5 years after GB discontinued manufacturing the product, but the warranty period shall be at least ten years from date of purchase. Original proof of purchase is required to establish original ownership of product.

No warranty will be honored unless an invoice or other proof of purchase date is provided to Gardner Bender. Hand written receipts or invoices will not be honored.

All questions or concerns regarding our warranty should be forwarded to GardnerBender EMAIL!

The GardnerBender Warranty Request(RMA)!

The Warranty Request(RMA) process lets our customers return manufacturer defective products. Submitting this form allows us to begin an evaluation process of the malfunctioning product. Please be advised, we may require pictures to verify the age and condition of the product. In some rare cases video recording of the product in the midst of the malfunction may also be required.

Warranty information can be found HERE!

To start the Warranty Request(RMA) process you’ll need each of these things listed below, these are the same questions on the Warranty Request(RMA) FORM***. All of these items are required to process a return request. Each product must be purchased by an authorized Gardner Bender distributor.

(Name:) Your Name!
(Company:) If you don’t have a company put your last name!
(Address, City, State, Postal Code, Country:) Where you live!
(Phone #, Email:) Leave a way to contact you!
(Purchas Order #:) If you don’t have one use your last name!
(Part #, Quantity:) Part identification!
(Reason for Return, Purchase Date:) Another form of Part identification!

All of the things listed above are required to start the Warranty Return process.

Once you submit this form the Warranty Request(RMA) process begins and the following steps are taken:

- We evaluate the request and in some cases request more information. Please be advised, we may require pictures to verify the age and condition of the product. In some rare cases video recording of the product in the midst of the malfunction may also be required.

- After the initial evaluation process is complete, we enter the information into our database and generate a return form that has all of the required information to return the product to us.

- Once we received the product we determine if the product should be covered under warranty.

- Depending on what we find we will contact you and let you know if either the warranty was approved or not.

- If the warranty was approved we will submit a warranty order and issue a replacement.

Warranty Request(RMA) can be submitted HERE***