Getting Started

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Welcome to GardnerBender frequently asked questions page!

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GardnerBender Warranty Coverage

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Gardner Bender
Conduit Benders carry a 1 year limited warranty.
Cable Fishing equipment carry a 1 year limited warranty.
Hole Making Equipment carry a 1 year limited warranty.
Hand Tools carry a 1 year limited warranty.
Test Instruments carry a 1 year limited warranty.
PVC HotBlankets carry a 90 day warranty.

The Circuit Alert and Armor Edge
These tools carry a limited lifetime warranty.

Limited
Limited means that GB warrants to the original purchasers of products from GB and Sperry Instruments authorized distributors at the time of shipment such products shall be free of defects in material and workmanship while the tool is used under normal working conditions.  Standard wear and tear, dulling over time, overloading, misuse, and acts of God are not covered under warranty. This warranty does not cover batteries, fuses, or test leads.

When a warranty claim arises, the purchaser must contact GB. If the defect comes under the terms of this limited warranty, GB will arrange , at its sole discretion, one of the following options:

-The product will be repaired at an authorized GB Service Center
-Product will be replaced

The purchaser is solely responsible for determining the suitability of GB/Sperry products for the purchaser’s use or resale, or for incorporating them into articles or using them in the purchaser’s applications. The distributor is authorized to extend the foregoing limited warranty to its original purchasers in connection with the sales of GB products, provided that such products shall not have been altered by the distributor. The distributor shall be fully responsible for any warranties the distributor makes to its purchasers which are broader or more extensive than GB limited warranty.

Lifetime Warranty
Warranty Limitation: The forgoing warranties are exclusive and are in lieu of all other express and implied warranties whatsoever, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The foregoing warranties do not cover ordinary wear and tear, abuse, misuse, overloading, alterations, products which have not been installed, operated or maintained in accordance with GB/Sperry’s written instructions. Test leads, fuses, and batteries are not covered under any implied warranty. “Lifetime” of products that are no longer offered by GB will be either repaired or replaced with an item of GB Instruments choice of similar value. Lifetime is defined as 5 years after GB discontinued manufacturing the product, but the warranty period shall be at least ten years from date of purchase. Original proof of purchase is required to establish original ownership of product.

No warranty will be honored unless an invoice or other proof of purchase date is provided to Gardner Bender. Hand written receipts or invoices will not be honored.

All questions or concerns regarding our warranty should be forwarded to GardnerBender EMAIL!

Continuity Measurements.

Any multimeter with the ability to test resistance or ohms can measure for continuity. Some meters have an audible buzzer to let you know when you have continuity, while others don’t. You need to keep an eye on the display to watch the reading the tester is giving. Most analog testers you have to watch the screen to see if the needle goes all the way to the right. With the digital meters, some have an audible symbol to let you know if the meter has an audible buzzer or not.
This is the audible continuity buzzer. In most cases, if the reading is under 50 ohms of resistance, the meter will buzz. With other testers, you would just select any of the resistance ranges (Ω) and watch the reading you get on the screen. It should be as close to 0.00 as possible to have the best continuity. Most times you will get something between 0.00 and 0.3 on the display because the meter is picking up resistance in the circuit being tested and in the test leads.
WARNING!!! ALWAYS TEST CONTINUITY ON A CIRCUIT THAT IS SHUT OFF. A live circuit will damage the tester and potentially injure the user.

Duct Seal Information

Duct Sealing Compound is a gray, permanently soft, non-toxic compound
which will adhere to most clean dry surfaces. Duct Sealing Compound
will not adversely affect other plastic materials or corrode metals.
It also has no adverse effect to human skin.

There is a Duct Seal specification sheet located on our website under the resources tab that contains all of the products information. It is also listed in our catalog on page 169.

Replacement tips for the Circuit Alert Screwdrivers.

We currently do not offer them as replacement parts. Technical Service does have a very limited supply of replacement tips.

Most standard replacement bit tips are expected to be used in a magnetic bit holder that will clip in to the driver. The Circuit Alert screwdrivers use bits that have a spring loaded ball bearing in them. We do this because with the Circuit Alert function of the screwdriver, the magnetic field from the magnet in the driver could cause false readings. If standard replacement tips are used, they will fall out of the screwdriver.