Getting Started

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Welcome to GardnerBender frequently asked questions page!

We’re sure you have a few questions on how to get started… Here are a few ways to browse our site:

Search Box: This is going to be the quickest way to locate exactly what you are looking for, type a few key words and select the FAQ that best matches your inquiry.

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If those three fail, shoot us your question and we will work to get it answered and added to our growing knowledge database.

If you have questions about the GardnerBender FAQ you can EMAIL us. We’ll be sure to add any information and/or questions to our growing database.

GardnerBender Warranty Coverage

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Gardner Bender
Conduit Benders carry a 1 year limited warranty.
Cable Fishing equipment carry a 1 year limited warranty.
Hole Making Equipment carry a 1 year limited warranty.
Hand Tools carry a 1 year limited warranty.
Test Instruments carry a 1 year limited warranty.
PVC HotBlankets carry a 90 day warranty.

The Circuit Alert and Armor Edge
These tools carry a limited lifetime warranty.

Limited
Limited means that GB warrants to the original purchasers of products from GB and Sperry Instruments authorized distributors at the time of shipment such products shall be free of defects in material and workmanship while the tool is used under normal working conditions.  Standard wear and tear, dulling over time, overloading, misuse, and acts of God are not covered under warranty. This warranty does not cover batteries, fuses, or test leads.

When a warranty claim arises, the purchaser must contact GB. If the defect comes under the terms of this limited warranty, GB will arrange , at its sole discretion, one of the following options:

-The product will be repaired at an authorized GB Service Center
-Product will be replaced

The purchaser is solely responsible for determining the suitability of GB/Sperry products for the purchaser’s use or resale, or for incorporating them into articles or using them in the purchaser’s applications. The distributor is authorized to extend the foregoing limited warranty to its original purchasers in connection with the sales of GB products, provided that such products shall not have been altered by the distributor. The distributor shall be fully responsible for any warranties the distributor makes to its purchasers which are broader or more extensive than GB limited warranty.

Lifetime Warranty
Warranty Limitation: The forgoing warranties are exclusive and are in lieu of all other express and implied warranties whatsoever, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The foregoing warranties do not cover ordinary wear and tear, abuse, misuse, overloading, alterations, products which have not been installed, operated or maintained in accordance with GB/Sperry’s written instructions. Test leads, fuses, and batteries are not covered under any implied warranty. “Lifetime” of products that are no longer offered by GB will be either repaired or replaced with an item of GB Instruments choice of similar value. Lifetime is defined as 5 years after GB discontinued manufacturing the product, but the warranty period shall be at least ten years from date of purchase. Original proof of purchase is required to establish original ownership of product.

No warranty will be honored unless an invoice or other proof of purchase date is provided to Gardner Bender. Hand written receipts or invoices will not be honored.

All questions or concerns regarding our warranty should be forwarded to GardnerBender EMAIL!